Our 30-Day "Happy Paws" Guarantee
We stand behind PawScratch with complete confidence. That's why we back every purchase with our risk-free 30-Day Happy Paws Guarantee.
How It Works:
We understand that teaching your dog cooperative care can take a few gentle sessions. That's why we give you and your dog a full 30 days from delivery to try PawScratch with our included step-by-step training protocol.
If you follow our simple 3-step guide and your dog still does not learn to use the scratch board, or if you are unsatisfied for any reason, simply contact our support team within 30 days of receiving your order for a 100% full refund.
Damaged or Defective Items
If your package arrives damaged in transit or exhibits any manufacturing defects, please send a quick photo of the item through our Customer Care Portal within 7 days of delivery. We will immediately rush an express replacement out to you at zero additional cost.
How to Request a Refund
- Submit a request through our Customer Care Portal with your order number and full name.
- Let our care specialist know about your experience so we can assist or provide return instructions.
- Once verified, your refund will be processed immediately back to your original payment method within 3 to 5 business days.